tilbake betaling av toll frå Strawberry

[Gjest Gjest_Bambi_*]

Hva skriver man i mailen for å få tilbake betalt tollen frå strawberry.. Er ganske dårli i engelsk og vet ikke hva jeg skal skrive..

[UllaG]

Jeg skrev en mail om at jeg hadde måtte betale toll og MVA, fikk dette til svar:

Thank you for your e-mail.

We are very sorry for your unhappy experience with customs.

We have no intention to hide any cost which may be incurred or mislead our customers. Our policy on VAT and customs taxes is shown in the "Customer Service" section of our website, under "Delivery"; on our Frequently Asked Questions page; during the checkout process; and on your order confirmation e-mail.

As per our policy, we will reimburse the customs duty to you. Please kindly collect the package, pay any fees due and then e-mail a scan of the receipt, or fax the receipt to us at 00 852 2811 5138. You can also send a copy through the post to the address below. After we have received your receipt, we will reimburse the amount charged by crediting your credit card.

PLEASE REMEMBER TO INCLUDE YOUR ORDER NUMBER on the fax or letter to avoid any delay in the processing of your reimbursement.

Our address is:

STRAWBERRY LIMITED

Customer Services Department

4/F Strawberry Fields

No. 4, A Kung Ngam Village Road

Shau Kei Wan

Hong Kong

We are sorry for any inconvenience and look forward to receiving a copy of the receipt.